For items that are damaged during shipment, please reach out within 7 days of delivery with applicable order information and photo evidence to begin the claims process with the carrier. Replacements are processed simultaneously on a case by case basis. Please note that new items may also need time to cure before shipment.

Once your items have shipped you will be provided with a tracking number. We ask that arrangements are made to receive your package upon delivery and that measures are taken to avoid products from being left outdoors. Please request for your package to be held at your local post office if you do not anticipate being home during the estimated time of delivery. Please note, shipping delays do occur on occasion; however, your package is safe and on its way to you. In the event of an extended shipping event, please contact the postal service or reach out to coordinate this effort. If your package does not arrive or appear to be moving in the shipment process after 2 weeks, we ask that you please contact us with your order number and information to begin the investigation process.

Unfortunately stolen packages, especially around the holidays, can happen. We are not responsible for lost or stolen packages; however, we are more than happy to assist when filing a claim with the postal service. Please contact us with your order information within 2 days of delivery if this is the case. If you are not anticipating to be home during the estimated time of delivery we ask that arrangements are made to have the package held for pickup. Alternatively, signature confirmation may be a better solution for those who would like to be notified upon arrival. We ask that appropriate arrangements or package insurance be maintained when placing an order.

We are happy to discuss wholesale options for select products. Please reach out in advance for more details. Large orders are subject to a longer processing time based on quantity.

If you are planning a large event that requires ten or more centerpieces, we ask that you please feel free to contact us with additional event details. If your event does not require custom colors or items our team will be happy to put together a proposal for your review. For orders with additional specifications, we kindly ask that a consultation be booked to discuss in further detail.

Yes, we are happy to offer a percentage off of orders exceeding ten centerpieces that include both vessels and floral arrangements. The percentage is subject to change based on the number of items required for the event. Please request a quote for more information.

Please provide updated contact information and review before placing an order. We are not responsible for issues stemming from incomplete or inaccurate information.

Adjustments and cancellations are not guaranteed, but we will try our best before shipment. We ask that you reach out within 24 hours of placing your order with the related information. Prior to production, cancellations are subject to a 10% restocking fee. Any orders that are partially or fully in production cannot be cancelled or adjusted to a lower quantity. Please note, any additional items are subject to an adjusted shipping cost and may extend processing time. We reserve the right to cancel or adjust orders if unable to contact the customer within 48 hours.

All items are made to order, returns and exchanges are not permitted. We will, however, make exceptions for incorrect items. Please contact us within 7 days from delivery with proof of purchase and photos of the product to begin the process. All items must be unopened and unused.

Endlessly Enchanting uses wooden flowers to create our custom arrangements. Each dyed flower is soaked in a color and softening solution to ensure the longevity of your arrangements and bouquets. Because wood is a natural product, variances in color, texture, and pattern are to be expected.

Yes, all of our concrete items are sealed with a non-toxic water based sealer. The sealer makes our products resistant to moisture and fingerprints; however, oils may cause staining. Minor imperfections such as bubbles, variations in finish or sheen resulting from the mold, or minor differences in color are to be expected.

At this time USPS or UPS are the primary carriers utilized for shipping. All shipments are tracked and signature confirmation is available at an additional cost. With the recent increase in shipping costs, a flat rate is in place for all orders. This flat rate shipping fee will be applied to orders at checkout, but is subject to change, likely to real time shipping rates at a later date. Flat rate shipping is available for small orders of five items or less. For orders containing more than five items, please contact us directly for a quote.

Please allow up to two to three weeks for shipment of individual items. Our products are made to order to allow options for customization. Once shipped, please note that delivery estimates are subject to the processing and delivering times of the selected postal service(s)

We ask that a lead time of at least 60 days be provisioned for orders of 10 or more arrangements or centerpieces. Please contact us directly for a more accurate time estimation as orders made with our standard materials can be made more quickly than other custom orders.